workM8 allows staff in the field to request assistance through the mobile application or through a wearable connected device. When an assistance request is raised workM8 follows a pre-defined escalation process utilising multi channel communication. By using the Team Assist Service, workM8 can determine the location of colleagues and prioritise dispatch based on response time. Resilience is key to delivering business critical services and as such workM8 is delivered via a highly redundant environment with associated SLAs. To find out more click here.